Global Network and Communications Manager

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global communications administration

Global Network and Communications Manager

Category:Communications,Infrastructure,Network Administration,Operations,Tech Jobs Tags : 


#Bramptonjobs, Ontario

global communications administration

The Global Network and Communications Manager is responsible for the delivery and management of network services in our global enterprise environment. The individual directly manages a global network infrastructure with a team of globally dispersed resources.

KEY RESPONSIBILITIES:

Strategy & Technical Leadership

  • Supervise and provide technical leadership to the globally distributed team of Level 2/3 network administrators and ensure an enabling environment is created to achieve job satisfaction
  • Manages the benchmarking, analysis and recommendations for the improvement of the global Network and Communications systems.
  • Provide thought leadership with creation of long-term strategic plans to design and implement the future Network and Communication needs of the business.
  • Works with management to define, publish and maintain service catalogue for the Network and Communication team
  • Develop a future state global Network and Communications strategy and migration plan.
  • Establish and implement ‘best-practice’ standards as well as department policies and procedures.
  • Analyze impact of systems and provide recommendations on whether updates and developments are required.

Operational Leadership

  • Develop and manage assignment group(s) to operational standards – resolve incidents and deliver tasks to published SLA’s and OLA’s, within budgets and deadlines.
  • Responsible for team compliance with production change management processes and key controls.
  • Leads the organization in the resumption of services in the event of serious disruption of technology services
  • Provide 24/7 on-call support and manage 24/7 on-call teams. Maintains on-call rotation schedule and ensures responsiveness of team.
  • Effectively communicates with variety of stakeholders across the business and other IT teams to ascertain their needs.
  • Develops relevant milestones and task plans for Network and Communications to ensure successful delivery of the projects.
  • Plans, prioritizes and assigns use of internal and external Network and Communication resources to committed deliverables.
  • Develop, manage and monitor the TCO for Network and Communication services
  • Participates in the development and review of budgets and ensures they comply with stated business goals, guidelines, and objectives
  • Maintains multi-year lifecycle management investment schedule and shares with business leaders
  • Develops business case justifications and cost/benefit analyses for technology spending and initiatives and coordinates expenditure in line with the larger IT spend. Vendor Management
  • Serves as primary liaison with Network and Communications vendors for maintenance and updates.
  • Responsible for key vendor relationships – proactive performance management and SLA’s, incident handling and issue/problem resolution and escalation, billing review and approval, and contract negotiations Talent Management
  • Build and maintain a strong functional team through effective recruiting, training, coaching, team building, and succession planning.
  • Responsible for setting goals and objectives for direct reports that align with the overall department and business goals.
  • Mentors team members with latest trends and best practices in network technologies
  • Directs education and training programs for her/his staff. 

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent in Information Technology, Computer Science, Engineering or related field.
  • 7 – 10 years related experience.
  • Multiple years of experience managing global teams
  • Multiple years of Network & Communications experience
  • Must be able to operate in a 24 x 7 global operations and support environment
  • Able to travel frequently to supported site locations (25%) 

PREFERRED QUALIFICATIONS:

  • Definitely looking for applicants with a strong Global experience.
  • Ability to coordinate and lead complex cross-functional projects given multiple competing priorities or perspectives
  • Strong “service provider” and “business partner” orientation. A visible, collaborative and accessible leader to both the IT organization and the rest of the business.
  • Ability to manage ambiguity, risk, and changing direction of projects and strategies
  • Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
  • Excellent interpersonal, leadership, and management skills and high professional standards for work quality
  • Excellent problem-solving and critical thinking skills
  • Exceptional written and oral communication skills, including the ability to communicate technical or financial information to a non-technical audience
  • ITIL and Project Management certification
  • Significant business and financial acumen

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